Just days after being made available for purchase, the iPhone 8 is giving trouble to some users. There are several users complaining about a crackling sound coming from the handset's earpiece that is causing a disturbance on phone calls. Thankfully, the Cupertino-based company has acknowledged that some customers are facing this issue and that it is already working on a fix that should be released soon.
In a statement made to The Verge, Apple said, "We are aware of the issue which is affecting customers in a small number of cases," an Apple spokesperson said. "Our team is at work on a fix, which will be included in an upcoming software release." The "crackling" or "static" sound that essentially disrupts the audio on the phone calls is being experienced by users across carriers and in different parts of the world, as pointed out in the report by The Verge.
Several users have posted the same complaint on the company's official forum and have even pointed out that the problem is intermittent and presents itself on some calls (regular as well as FaceTime) but not on others. Interestingly, the crackling sound cannot be heard when the earpiece is used as a loudspeaker.
Apple on Tuesday released the iOS 11.0.1 update, which brought about performance improvements and bug fixes - most notably one that affected Outlook.com or Exchange account users when trying to send an email through the Mail app.